Plans and Limits
Voki offers five plans to serve companies of all sizes — from independent professionals to large operations with hundreds of attendants. Choose the plan that best fits your needs and upgrade at any time.
Comparison table
| Feature | Free | Starter | Business | Professional | Enterprise |
|---|---|---|---|---|---|
| Monthly price | R$ 0 | R$ 497 | R$ 1,620 | R$ 3,850 | Custom pricing |
| Departments | 1 | 3 | Unlimited | Unlimited | Unlimited |
| Attendants | 1 | 5 | 50 | 100 | Unlimited |
| Calls/month | 50 | 500 | Unlimited | Unlimited | Unlimited |
| Storage | 0 GB | 10 GB | 500 GB | 1 TB | Unlimited |
Recording and Artificial Intelligence
| Feature | Free | Starter | Business | Professional | Enterprise |
|---|---|---|---|---|---|
| Call recording | -- | 30 days | 365 days | 365 days | 365 days |
| AI transcription | -- | -- | Yes | Yes | Yes |
| AI summary | -- | -- | Yes | Yes | Yes |
Reports and Integrations
| Feature | Free | Starter | Business | Professional | Enterprise |
|---|---|---|---|---|---|
| NPS / CSAT | -- | Yes | Yes | Yes | Yes |
| Advanced reports | -- | -- | Yes | Yes | Yes |
| CSV export | -- | -- | Yes | Yes | Yes |
| Webhooks / API | -- | -- | Yes | Yes | Yes |
| PBX integration (3CX) | -- | -- | -- | -- | Yes |
| CRM integration (Salesforce) | -- | -- | -- | -- | Yes |
General features
| Feature | Free | Starter | Business | Professional | Enterprise |
|---|---|---|---|---|---|
| Embeddable widget | Yes | Yes | Yes | Yes | Yes |
| Call transfer | Yes | Yes | Yes | Yes | Yes |
| Screen sharing | Yes | Yes | Yes | Yes | Yes |
| Multi-participant (SFU) | -- | -- | -- | Yes | Yes |
| On-premises installation | -- | -- | -- | -- | Yes |
| Guaranteed SLA | -- | -- | -- | -- | Yes |
| Dedicated support | -- | -- | -- | -- | Yes |
| Custom training | -- | -- | -- | -- | Yes |
Plan details
Free — R$ 0/month
Ideal for getting to know the platform and running tests before subscribing. Includes basic features with reduced limits: 1 department, 1 attendant, and up to 50 calls per month. Does not include recording, webhooks, or advanced reports.
When to choose this plan
Use the Free plan to evaluate the platform with no commitment. When you're ready to serve clients in production, upgrade to the Starter plan or higher.
Starter — R$ 497/month
For small businesses just starting with video service. Includes call recording with 30-day retention, satisfaction surveys (NPS/CSAT), and up to 5 attendants across 3 departments.
Business — R$ 1,620/month
For growing companies that need advanced analytics, AI transcription, and webhook integrations. Unlimited departments, up to 50 attendants, 500 GB of storage, and recordings retained for 365 days.
Professional — R$ 3,850/month
For mid-size operations with larger teams. All Business plan features, with support for up to 100 attendants, 1 TB of storage, and multi-participant calls via SFU (Selective Forwarding Unit) technology.
Enterprise — Custom pricing
For large operations with specific requirements. Includes all platform features without limits, with exclusive options:
- PBX integration (3CX) — Connect your phone system
- CRM integration (Salesforce) — Synchronize data with your CRM
- On-premises installation — Host Voki on your own infrastructure
- Guaranteed SLA — Formal service level agreement
- Dedicated support — Exclusive technical support channel
- Custom training — Tailored team training
Get in touch
For a custom Enterprise plan proposal, contact our sales team via WhatsApp or email (see the Commercial Contact section below).
Plan upgrade
To change your current plan:
- Go to Settings in the Manager Panel sidebar menu
- In the Billing Information section, click "Change Plan"
- Select the desired new plan
- Confirm the upgrade
Immediate upgrade
The upgrade takes effect immediately — new features are available right away. Billing is adjusted proportionally for the remaining period of the month.
Limit alerts
When your company reaches the resource limits of the current plan (attendants, departments, or calls), the platform automatically displays a friendly alert indicating:
- Which limit was reached and what the maximum is for your plan
- Which plan offers the needed feature
- Green WhatsApp button — Quick, direct contact with the sales team
- Email button — Message with a pre-filled subject line for convenience
Blocked features
When a limit is reached, the specific feature becomes temporarily unavailable until an upgrade is performed. All other platform features continue operating normally.
Commercial contact
For plan upgrades, Enterprise proposals, or commercial inquiries:
| Channel | Contact | Hours |
|---|---|---|
| Click the green button in limit alerts | Business hours | |
| comercial@avanter.com.br | Business hours |
Commercial support is available Monday to Friday, 9 AM to 6 PM (Brasilia time, UTC-3).